Notice Regarding Technical Support on Holidays and Weekends

*Note: This page was translated by AI from the Japanese original. In case of any discrepancy, the Japanese version shall prevail.*

Thank you for using the shared equipment and technical support services of the Analytical Research Core for Advanced Materials (ARCAM), IMR.

This notice outlines our policy and basic conditions regarding technical support (commissioned processing, assisted observation, etc.) on holidays and weekends handled by the ARIM Project Unit.

Basic Policy

As a general rule, technical support services are provided during standard working hours on regular weekdays.

However, for technical support handled by the ARIM Project Unit, exceptional support on holidays and weekends may be arranged only when there are compelling research needs and when the technical staff’s availability and instrument schedules can be accommodated.

Conditions and Important Notes

If you are requesting technical support on holidays or weekends, please note the following conditions:

  • Exceptional Basis: Holiday/weekend support is not a standard standing service, but an exceptional arrangement made only when specific conditions are met.
  • Feasibility Determination: Availability depends on staff scheduling and instrument maintenance. Requests cannot always be accommodated.
  • Surcharge Rates Apply: In addition to standard instrument usage and technical support fees, prescribed holiday surcharges will apply.
  • Advance Consultation Required: Requests must be consulted and coordinated well in advance.
  • Scope of Application: This notice applies specifically to technical support handled by the ARIM Project Unit and is not a general policy for all instruments or self-use operations within the Division of Analytical Electron Microscopy.

Inquiries and Consultations

For details regarding eligibility, specific conditions, and surcharge rates for holiday technical support, please inquire during your initial consultation.

Contact:
ARIM Project Unit, Analytical Research Core for Advanced Materials (ARCAM), IMR
🔗 Inquiries and Access (ARIM Project Unit)

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